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CANCELLATION, EXCHANGE AND REFUND CONDITIONS

For returns and exchanges, please contact us via Live Help or WhatsApp line. +90 (0) 549 464 4401

General

Worldwide 
Free Delivery on Orders Over $150:
Exceptions: Buyer's objection to different shipping costs in cases of constant transportation, crises such as war or inflation. For purchases under $150, the buyer will pay the freight fee, for purchases over $150, the freight fee will be covered by us.
Please note that orders may be subject to additional duties and taxes imposed by different shipping practices and customs policy of the destination country. MOODOP is not responsible for these fees or delays because they are determined by the tax authorities of your country.
Orders are processed and shipped from our ISTANBUL warehouse Monday through Friday, excluding holidays. Productivity depends on product stock production and order volume. It includes an email delivery with tracking details once the order has been shipped.
If you have any questions or need more information before making a purchase, you can contact us via Live Help or WhatsApp. You can reach us at +90 (0) 549 464 44 01.

Return Conditions

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International sales are considered final. 

Your purchases must be returned new, unused and in perfect condition. All protective materials, the original box and delivery packaging as well as accessories and documentation must be included.

We cannot accept returns if the item shows signs of wear or use or has been altered from its original condition.

Please package your return securely using the original shipping box whenever possible. If not available, make sure the return box is well filled to avoid shipping damage. Shipping fee buyer will pay in advance.

Request a delivery receipt from the courier as confirmation of your shipment. Please make sure you receive your return within 7 days of delivery for a refund to be accepted. Otherwise, no refund will be made.

You will receive an email confirmation once the refund has been issued.

​The products you purchased from www.moodop.com cannot be exchanged, but you can review our return policy.

Please note that we cannot guarantee cancellation requests after a transaction. However, we will try to provide the best customer experience possible. 

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